oda
onome deBBie akwara
a Globally Recognized
Multisector Organizational Transformation Expert
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Seven Days to Transformation: An Agile Approach to Organizational Transformation in Africa.
by onome deBBie akwara
Organizational Transformation Nuggets.
This journal explores that very premise—a bold and imaginative journey that seeks to connect the age-old wisdom of Genesis with the contemporary challenges and opportunities of business transformation in Africa. It's a journey rooted in a deep respect for the power of faith and the dynamism of business.
What is your organizational transformation urgency level?
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Take my organizational transformation assessment.
Committed to Africa
I am on a mission to help businesses in Africa identify and fix gaps in people (customers & employees), products, systems and processes to drive profitable growth using Africa-inspired structures, frameworks and methodologies while boosting experience management (XM) competencies on the continent leveraging
Africa-specific consumer insights and information technology.
about onome deBBie akwara
deBBie is a Pan-African business transformation leader and is Africa's leading CX entrepreneur & educator.
She is the CEO at Edo Specialist Hospital; a 200-bed public hospital in Edo State, Nigeria. She is also the founder of Niche Customer Experience Consulting Firm (Nigeria's 1st boutique CX consultancy), the Niche Institute of Customer Experience & Innovation and co-founder/chief customer officer of Niche Digital Solutions.
With 20+ years of multi-sector experience, she has achieved CX successes like skyrocketing product adoption, improving industry CX rankings and contact centre performance, increasing revenue generation, etc.
As an advocate for CX education in Africa, deBBie launched Africa's first globally recognized CX certification courses and CX eLearning platform.
We cannot achieve & sustain CX transformation in Africa if we do not put in the work to research, define & design the African Experience.
deBBie akwara
Impacting Africa Throgh CX
How I transform businesses and mindsets in Africa
CX Learning & Development
onome deBBie akwara
Author, Global CX PlayBook Contribution & Research PUBLISHER
100+ LinkedIn & Email Newsletters
Global Recognitions
4-TIME GLOBAL CX THOUGHT LEADER - 2020, 2021, 2022 & 2023
Client Testimonials
CX Audit & Customer Service Training Project
Head, HR & Admin,
VERITAS GLANVILLS (VG) PENSIONS
deBBie went above and beyond expectations, especially on the mystery shopping and the summary of observations that highlighted areas of improvement for the company.
Customer Support Blueprint Design & Audit Project
Chief Experience Officer (CXO),
INTERSWITCH GROUP
deBBie's zeal to make CX front & centre is infectious. She can systematically uncover CX challenges & support cross-functional improvements. She is very hands which is a further confirmation of skill.
CX Diagnostics & Management Servicce
Managing Director/CEO, CONSOL LIMITED
deBBie, understood our business needs as we needed to understand why we were losing B2B clients. deBBie and her team, excellently collated & presented all project reports which gave us a lot of insights to act on.
Keynote Speech, Virtual Event & Podcast Guest Appearances
SME Clinic 2020 | Keynote Presentation By deBBie akwara
Global CX Voices | Panel Conversations with deBBie akwara
I AM CX Podcast
with deBBie akwara
Voices of CX Podcast
with deBBie akwara
Contact Information
Follow on Social Media
@deBBieakwara
@deBBieakwara
onome deBBie akwara, CMC, XMP
Email
debbie@nichecx.com
